DataEQ
AI and human analysis of customer conversations and feedback.
Meet the product
About DataEQ
DataEQ turns unstructured customer information into insights for marketing, customer experience and service teams. Its approach combines AI with human analysis across sources such as social conversations, surveys and customer interactions. The company’s work dates to 2007, with roots in social media monitoring. Teams can use it to investigate customer sentiment and prioritise issues that need action.
What it can do
Features & capabilities
- Unstructured customer data analysis
- AI and human data labelling
- Customer experience insights
- Social conversation analysis
Ways to use it
- 01
Understand customer feedback
- 02
Monitor brand conversations
- 03
Identify recurring service issues
Profile notes
Reviewed 17 September 2026
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